Octopus Vitality isn’t dealing pretty with my criticism about adjustments to my fixed-rate tariff.
I began a brand new contract in August final 12 months, having transferred from Avro Vitality simply earlier than it collapsed.
The contract was known as Octopus Worth Promise July 2021 V1 and ran till September 2023.
All of the literature confirmed the speed wouldn’t change. The welcome letter says the tariff is “mounted” and one of many factors within the “eight issues to learn about your contract” is “the unit value of your vitality is mounted at some stage in your contract”.
Regardless of all of this, my contract was modified to V2 in October, and the size of the time period lowered to 12 months. As you possibly can think about, there was a considerable improve in fees.
Subsequent to creating a criticism, I’ve acquired two emails providing small quantities of cash to successfully drop it.
The final one says: “All we will supply is £75 and a set tariff, however at at the moment’s charge, and never the unit charges once you first utilized for the Octopus value promise.”
If Octopus can supply one other mounted tariff, I miss out on why they can’t keep my current one, on the value I accepted, till the agreed contract finish date.
Based mostly on the paperwork you shared with me, I can perceive your confusion, however Octopus Vitality says it was specified by the phrases and situations and different emails despatched to you that this was a fixed-term, not a fixed-price, tariff.
After you complained, the Vitality Ombudsman dominated in Octopus’s favour, however mentioned it ought to make a monetary gesture as a result of the matter might have been dealt with quicker.
Octopus says: “Our value promise tariff ensures the charges a buyer pays for his or her vitality will all the time be £50 under the worth cap. All clients have to simply accept T&Cs after studying concerning the tariff they’ve chosen.
“We’ve given the shopper a goodwill gesture of £75 as a result of we’d often count on to get again to a question extra rapidly.”
If any clients are discovering it troublesome to handle their vitality payments, Octopus says they need to get in contact, as there are a variety of assist choices, together with assist from a £15m hardship fund.
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