I’m the administrator for a Fairtrade stall run weekly by our department of Church buildings Collectively.
We purchase Fairtrade merchandise on 30 days’ credit score from Traidcraft and promote them on our stall and to different native church buildings.
Some months in the past, we determined to switch the checking account from Santander, which has not had a department in Thornbury for a few years, to Lloyds, which is able to quickly be the one one within the city.
The final transactions had been on 4 July and the Lloyds account was open and accepting money funds from 10 August. However Santander has nonetheless not transferred our steadiness of £438 to the brand new account.
Traidcraft gave me prolonged credit score and I used to be in a position to settle our July invoice out of our gross sales. Nonetheless, we’ve slightly below £200 in our new account and this won’t cowl our August invoice of £314.
We now have undergone exhaustive questioning to fulfill Santander, with a number of the names dredged up of people that died 20 years in the past. We now have by no means had an annual turnover of greater than £3,000.
We’ve had lengthy cellphone conversations with Santander however can’t appear to make any progress.
Fortunately, we’ve been in a position to resolve this.
Foot-dragging Santander says that, to be able to adjust to anti-money laundering rules, it had to make sure the knowledge it holds is correct and up-to-date.
Nonetheless, it provides: “We’re sorry that, on this case, we didn’t progress the closure of the account as quickly because the buyer requested us to take action. We now have closed the account, transferred the funds out, and can present £250 compensation for the delay and inconvenience.”
You’ll donate this to Traidcraft Alternate, which immediately helps the communities of truthful commerce producers.
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